Shipping & Returns
Everything you need to know about delivery, returns, and warranty
Shipping Policy
We offer worldwide shipping for all our battery products. All shipments comply with international lithium battery transport regulations (UN38.3, IATA DGR).
Standard Shipping
7-15 business days
Free over $500
Priority Shipping
5-10 business days
From $49.99
Express Shipping
2-5 business days
From $99.99
All packages include full tracking. You will receive a tracking number via email once your order has been dispatched.
Returns & Refunds
We accept returns within 30 days of delivery for unused products in original packaging. To initiate a return:
- Contact our support team at support@ssbattery.com with your order number
- Receive a Return Merchandise Authorization (RMA) number
- Ship the product back using the provided shipping label
- Refund processed within 5-7 business days after we receive the returned item
Note: Custom-made batteries and bulk orders are non-returnable unless defective. Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.
Warranty
| Product Category | Warranty Period | Coverage |
|---|---|---|
| Energy Storage | 10 Years | Manufacturing defects, capacity degradation below 80% |
| Solar Batteries | 5-7 Years | Manufacturing defects, BMS failure |
| Power Batteries | 2-3 Years | Cell defects, BMS failure |
| Consumer Batteries | 1-2 Years | Manufacturing defects |